What are cookies
A cookie is a small file placed on your computer or mobile phone's browser that helps us recognise you when you return to our website or to the app and can tell us whether or not you've visited the site before. Your browser will tell us if you have these cookies, and if you don't, we may generate new ones. Cookies contain information which is transferred to your computer’s hard drive.
A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.
Cookies can be ''persistent'' or ''session'' cookies.
When you use and access the Service, we may place a number of cookies in your web browser. Our cookies do not collect personally identifiable data or track your web-browsing beyond our websites, and they cannot read data from your hard disk or cookies from other sites.
We use both session and persistent cookies on the Service and use different types of cookies to run the Service.
The cookies we use are:
|_ga*||Analytics||Google analytics cookies: keep track of the current user and their activity on the site||Various (2 days - 2 years)|
|JSESSIONID||Analytics||Used by a New Relic analytics script to track the user’s session.||Session|
|tdJwt||Functionality||Stores a security token that authenticates and authorizes the user into the system||Session|
|PHPSESSID||Functionality||PHP session id which allows us to identify the user and persist data between requests||Session|
|__cfduid||Functionality||Cookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information||2 months|
|SERVERID||Functionality||Stores the id of the backend server the user is using to allow us to direct them to the same server for each request||Session|
|_ok||Functionality||Cookie set by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Contains a site identifier, used for security purposes||Session|
|_okbk||Functionality||Cookie set by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Contains sofware state information||Session|
|_oklv||Functionality||Cookie set by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Used to improve caching of software||Session|
|hblid||Functionality||Cookie set by Olark Live Chat software. Identifies a unique visitor between visits||2 years|
|olfsk||Functionality||Cookie set by Olark Live Chat software. Maintains message history across pages||2 years|
|skipSplash||Functionality||Determines whether we show the user the login/register splash screen||1 year|
|spCacheKey||Functionality||Stores a security token that authenticates and authorizes the user into the system||Session|
|spEnvironment||Functionality||Stores the internal ID of the users tenant||Session|
|wcsid||Functionality||Cookie set by Olark Live Chat software. A session identifier used to keep track of a single chat session||Session|
These are required for us to operate the website. They include cookies that allow you to log into secure parts of our site.
They allow us to recognise you and to count the number of visitors to our website and to see how visitors move around our website; It improves the performance of our website by ensuring that visitors can find what they are searching for easily and to speed up your searches.
Analytics/data collection cookies
Our website uses third party technologies to help us gather aggregate information about the user experience. The Service uses analytics tools (Google Analytics). Because of this, the web browsers used by our visitors automatically send certain information to Google. This includes, for example, the web address of the page that you’re visiting and your IP address. Google may also set cookies on your browser or read cookies that are already there. We do not share any of this information with any other third parties.
These allow us to recognise you when you return to the Service after your first visit. It helps us to personalise content, to greet you by name and remember your preferences (such as language or country). They are used for statistical purposes. The following table explains which cookies we may use and why:
Our Service may include links to third party websites, plug-ins and applications. By clicking on those links or enabling these connections you may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy policies. Please ensure that you read the privacy policies on any such external websites.
To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.
If you do not agree with the described use of the cookies on our Service and do not wish to disable cookies, we respectfully ask that you do not use our Service.
Last updated: 3rd February 2019